SPECIFICS OF LOGISTICS IN TOURISM
SPECIFICS OF LOGISTICS IN TOURISM
Ключевые слова:
Travel agencies, modernization, customer service, socio economic efficiency JEL codes D91 • E01 • F42 • F43 • F64 • Q01 • Q15 • O31 • O32 • O33 • O38 • Q56 • Q57 • O13 • O41 • O43 • O44 • O47Аннотация
Purpose: This study aims to identify a new dimension of economic growth in the smart economy and to support its benefits for emerging nations. Findings: By 2020, digitization will have a similar impact on defining quality of life in emerging nations as economic growth. The conducted research in the field of tourism business has revealed the need to modernize the logistics system of a travel company based on the use of market tools — marketing and logistics. Modernization of the logistics system has made it possible to improve the quality of customer service, which in modern conditions is relevant in order to attract tourists. The latter, in turn, has a positive effect on the level of the social and economic factor of the region. Originality/value: A new type of economic growth was developed in emerging nations in 2020 as a result of the smart economy, according to data based on the dynamics of statistical change analysis.
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